Your privacy rights

1. Who is responsible for your information

One named person is accountable for the personal information Cashify holds. Under Québec law this is the person exercising the highest authority in the enterprise, or the person to whom that role has been delegated in writing. Their current title and contact details are published in the Privacy Policy so you never have to search for them.

2. Get a copy of your information

You can obtain the personal information you gave us in a structured, commonly used, machine-readable format. The download is a ZIP archive holding the record itself as JSON, the original photograph files exactly as you uploaded them, and the Terms and Privacy Policy as they read when you accepted them. This is portability, not only access: it is the data itself, not a summary of it.

You need the reference number shown when you sent your request, together with the email address on that request. We use both together so that a reference number alone cannot expose someone else's information.

Lost the reference number? Use the contact routes published on the Cashify home page, from the email address you used, and we will confirm your identity another way before releasing anything.

3. Ask a person to review an automated estimate

The estimate on our home page is produced automatically. It is calculated only from the model and storage you chose, the condition you selected, whether you said the device powers on, and whether you said it is free of carrier locks, Activation Lock and lost-device reports. No information about you is used, and no profile of you is built.

You can ask us to explain the number, tell us what you think is wrong about it, and have a person look at it. The request is recorded against your reference number and worked through by a person, not a script. Nothing is sent automatically: keep your reference number, and use the contact routes published on the Cashify home page, from the email address on the request, if you want an update or a written answer.

4. Correct or delete your information

Ask us using the contact routes published on the Cashify home page, quoting your reference number and the email address on the request. You can ask us to correct information that is wrong or incomplete and to delete information we no longer need. To take back a consent you do not need to write to anyone: use the withdrawal form below.

Some information cannot be deleted immediately. If a sale is under way we keep what we need to complete it, and where a law requires us to keep a record of a second-hand purchase, we keep that record for as long as that law requires and no longer. If we refuse a request, we tell you why in writing and how to challenge the refusal.

5. Withdraw a consent

You gave your consent purpose by purpose when you sent your request. You can take any of them back here, without writing to anyone and without explaining yourself. The withdrawal is recorded against your record with the date, the time and the language you did it in. We do not erase the original consent: the record of what you agreed to, and when, is part of what protects you.

Withdrawing an optional consent — improving our estimates, or marketing email — narrows what we do with your information and changes nothing about the sale. Withdrawing a required consent leaves us with no basis to hold your request at all, so it becomes a deletion request: your record is destroyed, apart from what a tax or second-hand-dealer law obliges us to keep about a completed purchase, and you get an answer within 30 days.

To stop marketing email only, every commercial message we send also carries an unsubscribe link that works in one click, without signing in.

6. Escalate to a regulator

If our answer does not satisfy you, you can complain to a regulator. You do not need our permission and you do not need to go through us first.

• In Québec: the Commission d'accès à l'information du Québec (CAI) oversees Law 25 and can examine a complaint about how a private business handles personal information.
• Elsewhere in Canada: the Office of the Privacy Commissioner of Canada oversees the federal private-sector law, and Alberta and British Columbia each have a provincial Information and Privacy Commissioner.
• About French-language service in Québec: the Office québécois de la langue française receives complaints about commerce and contracts that are not offered in French.